Advanced Satellite warrants all products to be free from defective material and workmanship and agrees to remedy any such defect through repair or replacement provided the product is delivered to the seller or its authorized repair station in its original condition, intact, for examination. This warranty does not extend to any products which have been subjected to misuse, neglect, accident incorrect towards wiring not installed by seller, improper installation - not performed by seller, or to use in violation of instruction furnished by us or manufacturer, nor extend to units which have been repaired or altered outside of authorized service centers. This warranty is in lieu of all other warranties, expressed or implied and no representative or person is authorized to assume for the seller any other liability in connection with the sale or installation of the product.

Shipping Policy

  

What is Advanced Satellite's shipping policy?
Most orders are shipped within five business days. (Add time for custom orders.) We reserve the right to use common carrier or other shippers and services, depending on the size of the order and its destination. Shipping costs for each order will be determined during order fulfillment.

Can Advanced Satellite send me my product via overnight express?
Usually, depending on the time the order is placed and the freight carrier's ability to make that happen, and that the items are in stock. If you wish to have a product sent via expedited delivery service, please contact Advanced Satellite and we will arrange for that. Unfortunately, we cannot ship products transacted over the Web site via overnight express.

All handheld phones require activation and testing prior to shipping.  Activation can take from 4 to 24 hours after submitting a service agreement.  Shipping via UPS ground occurs within 24 to 48 hours after testing, excluding weekends.  Express shipping available upon request for an additional charge.

Simply put:
• we will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission;
• we will not disclose your Personal Information to third parties unless you have authorized us to do so;
• we will take reasonable steps to protect the security of the Personal Information we collect from you.
The remainder of this policy describes our information handling practices in detail.

When You Are Just Visiting Us...
You can always visit our site without revealing who you are or providing any Personal Information. We do collect usage information ("session data"), but it is anonymous and is not linked to you as an individual. We use session data to better understand things like how our site is navigated, how many visitors arrive at specific pages, the length and frequency of stays at our site, the variety of searches of our site's database, the types of browsers and computer operating systems used by our visitors and the Internet Protocol addresses from which our visitors connect to our site. We use this information to improve our site content and ease of use.

When You Decide To fill out our request form ...
a) Personal Information
If you decide to fill out our request form, we will collect Personal Information about you that you voluntarily share with us. We collect Personal Information that is necessary for us to provide you with the services offered on our site. As mentioned, this Personal Information includes things like your name, e-mail and mailing address and telephone number.

b) Sharing of Personal Information
Other than as explained in this policy, we will not disclose any Personal Information we collect from you to others without your permission, except in certain limited circumstances: (a) to protect the security of our site and our rights under our Terms and Conditions of Use; (b) to protect ourselves against liability; (c) in response to legal process, (d) if we believe in good faith that the law requires it; or (e) in connection with a sale of our business or company. Please note that if we receive a formal request to disclose your Personal Information in connection with a legal action, we will attempt to tell you about it at least ten (10) days before we respond to that request, if permitted by law.

c) Additional Products and Services
We may partner with other companies to offer you additional products or services. If you sign up for any of these additional products or services, we will share your name and any other Personal Information that is necessary for these other companies to provide the products or services you have signed up for. This policy will not cover the use of your Personal Information by these other companies. We encourage you to read each other company's privacy policy before signing up for any of its products or services.

Links...
Our site provides links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.

Payment Info

What type of payment do you accept?
We accept Visa, Master Card, American Express, & Discover. We do not accept checks, purchase orders or other means of payment through our online system. Advanced Satellite will accept payment via wire transfer. If you would like to pay using an alternative method, please contact us.

When will my credit card be charged?
Your credit card will be charged after your order has been received and processed, and your credit card has been approved.

What will show up on my credit card account?
Your credit card account will be billed by Advanced Satellite for the hardware portion of your order. Subsequent monthly service bills will appear on your credit card as  Globalstar for Globalstar service.

Can I place my order by e-mail?
We designed our site's ordering system to protect the security of your personal information, including your credit card number. For your security, please do not include your credit card information in any e-mail you send us. You can order on line or by phone by calling 1-888-880-3474 or 856-768-0606.